Effective Date: July 14, 2026

Operated by: Piazza Smart Ltd (Company No. 12992735)

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The Core Principle

At Piazza Smart, every transaction is a direct agreement between you and an independent maker. As a curated technology platform, we do not own, store, or ship the items listed. Therefore, return and refund policies are set and managed by each maker individually, in accordance with UK law.

Returns & Refunds

Because our makers create with intention, return windows and conditions vary. Please review the specific policy on each listing before purchasing. Generally:

• Eligibility: Returns are accepted only if the maker explicitly offers them, within their stated window (typically 14 days from delivery).
• Condition: Items must be unused, in their original packaging, and undamaged.
• Process: To initiate a return, message the maker directly via your order page. Do not send items back without the maker’s prior approval and return instructions.
• Statutory Exemption: In accordance with the UK Consumer Contracts Regulations 2013, the 14-day right of withdrawal does not apply to goods that are made to the consumer’s specifications or are clearly personalised (bespoke or custom items), or to perishable goods. These items are non-refundable unless they are faulty or significantly not as described.

Faulty or Misrepresented Items

We hold our makers to a standard of good faith. Under the Consumer Rights Act 2015, all items must be as described, fit for purpose, and of satisfactory quality. If an item arrives damaged, defective, or significantly different from its description:

1. Contact the maker directly as soon as possible (and within 30 days of delivery to exercise your statutory right to reject the goods).
2. Provide clear photos and a brief explanation of the issue.
3. The maker is legally responsible for offering a fair resolution, which may include a repair, replacement, or full refund.

Our Role

We verify that every maker agrees to uphold basic standards of honesty, considered quality, and transparent communication. While the Maker is the legal seller responsible for refunds, Piazza Smart provides a secure infrastructure for these agreements.

If a maker is unresponsive or a situation cannot be resolved in good faith, please contact us at support@piazzasmart.co.uk, and we will step in to facilitate communication and dispute resolution.

Contact

For unresolved issues or general inquiries:
Email: support@piazzasmart.co.uk
Registered Address: Piazza Smart Ltd, 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom.