Sales and Refunds

Last updated: January 2026

At Piazza Smart, each transaction is between you (the buyer) and an independent maker or service provider. As a marketplace, we do not own, create, or ship the items listed—so return and refund policies are set by each seller individually. ✅ Before You Buy

Every listing includes the seller’s specific return window, refund terms, and shipping details.  
Please read these carefully before purchasing.  
If something is unclear, message the seller directly through our platform.

🔄 Returns & Refunds

Eligibility: Returns are accepted only if the seller offers them—and within their stated window (e.g., 14 days).  
Condition: Items must be unused, in original packaging, and undamaged.  
Process: Initiate a return by messaging the seller via your order page. They’ll confirm next steps.  
Refunds: Once the seller receives and approves the return, they’ll issue a refund via your original payment method.

⚠️ Custom, made-to-order, or perishable items are typically non-refundable unless faulty or not as described.

❌ What’s Not Covered

Change of mind (unless the seller allows it)  
Minor variations in handmade items (e.g., slight colour or texture differences)  
Delays caused by postal services or customs

🛠 Faulty or Misrepresented Items

If an item arrives damaged, defective, or significantly different from its description:

Contact the seller within 48 hours of delivery  
Share photos and a brief explanation  
The seller must offer a repair, replacement, or refund

If you can’t resolve the issue directly, email us at support@piazzasmart.com with your order number. We’ll help facilitate a fair outcome—but final decisions rest with the seller. 💬 Our Role

We verify that every seller agrees to uphold basic standards of honesty and craftsmanship. But we do not mediate disputes beyond facilitating communication. Trust is built between buyer and maker. We simply provide the space.

© 2026 Piazza Smart. All rights reserved.