Effective Date: July 14, 2026
Operated by: Piazza Smart Ltd (Company No. 12992735)

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The Core Principle

At Piazza Smart, every transaction is a direct agreement between you and an independent maker. As a curated technology platform, we do not own, create, store, or ship the items listed. Therefore, return, exchange, and refund policies are set and managed by each maker individually.

Returns & Refunds

Because our makers create with intention, return windows and conditions vary. Please review the specific policy on each listing before purchasing. Generally:

• Eligibility: Returns are accepted only if the maker explicitly offers them, within their stated window (typically 14 days from delivery, in line with UK distance-selling regulations).
• Condition: Items must be unused, in their original packaging, and undamaged.
• Process: To initiate a return, message the maker directly via your order page. Do not send items back without the maker’s prior approval and return instructions.
• Refunds: Once the maker receives and approves the return, they will issue a refund to your original payment method.
• Exceptions: Custom, made-to-order, bespoke, or perishable items are typically non-refundable unless they are faulty or significantly not as described, in accordance with UK Consumer Contracts Regulations.

Faulty or Misrepresented Items

We hold our makers to a standard of good faith. If an item arrives damaged, defective, or significantly different from its description:

1. Contact the maker directly within 48 hours of delivery.
2. Provide clear photos and a brief explanation of the issue.
3. The maker is responsible for offering a fair resolution, which may include a repair, replacement, or full refund.

Our Role

We verify that every maker agrees to uphold basic standards of honesty, considered quality, and transparent communication. While we do not directly mediate individual disputes, we provide the secure infrastructure for these agreements to happen.

If a maker is unresponsive or a situation cannot be resolved in good faith, please contact us, and we will step in to facilitate communication.

Contact

For unresolved issues or general inquiries:
Email: support@piazzasmart.com
Registered Address: Piazza Smart Ltd, 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom.