Terms of Service

Effective Date: July 14, 2026
Operated by: Piazza Smart Ltd (Company No. 12992735)
Registered Address: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom

1. The Agreement

By accessing or using Piazza Smart, you agree to be bound by these Terms. If you do not agree, please do not use the platform. These terms form a legally binding agreement between you and Piazza Smart Ltd, governed by the laws of England and Wales.

2. Our Role: The Marketplace Facilitator

Piazza Smart is a technology platform that connects independent creators and manufacturers with intentional buyers. We are not the seller of record. We do not verify, endorse, or guarantee the accuracy of any maker’s claims, nor do we control pricing, fulfillment, or inventory. Transactions are strictly between the buyer and the maker.

3. The Curation & Quality Gatekeeper Clause

Piazza Smart is a curated marketplace with an evolving vision. We welcome creators and manufacturers of all scales, provided their operations reflect a committed shift toward transparent practices and considered materials. To maintain our direction, we reserve the right, at our sole discretion, to:

  • Approve, reject, or remove any user account, product, or experience listing at any time.
  • Request clarification on a maker’s materials, production scale, or processes to ensure alignment with our core principles of clear intention.
  • Delist items or suspend accounts during this curation phase without further liability.

4. Maker Obligations & Compliance

Makers agree to represent their processes and products in good faith, regardless of their production scale. You warrant that:

  • You are the lawful owner of the items or services you list.
  • Your listings comply with all applicable UK laws (including safety, hallmarking, and consumer protection laws).
  • Your descriptions are accurate, transparent, and not misleading.
  • You are solely responsible for order fulfillment, tax compliance, and indemnifying Piazza Smart Ltd against any claims arising from your listings or transactions.

5. Transactions & Payments

Piazza Smart facilitates transactions via secure third-party processors (e.g., Stripe). We do not store or process credit card details. Makers receive funds promptly after confirmation, subject to the processor’s settlement schedule and the maker’s fulfillment of the order. Platform service fees are deducted at the time of transaction and are non-refundable.

6. Limitation of Liability

To the maximum extent permitted by English law, Piazza Smart Ltd is not liable for any indirect, incidental, or consequential damages arising from your use of the platform, including unavailability of the service or disputes between buyers and makers. Nothing in these terms excludes or limits liability for death, personal injury caused by negligence, or fraud.

7. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Contact

For legal, compliance, or general inquiries, please contact us at:
Email: support@piazzasmart.com
Registered Address: Piazza Smart Ltd, 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom.