Terms of Use

Piazza Smart Terms of Service

How to Use Our Marketplace

Effective from: 10 March 2026

Welcome to Piazza Smart. We are honoured to have you using our exclusive marketplace, whether as a customer or a seller, an individual or a company. To establish the ground rules that govern your use of our platform, we have drawn up the following terms and conditions. Please read these carefully.

NOTE: You must be based in the United Kingdom in order to register for an Account with us. Please see further details of our eligibility criteria at Clause 5.

1. These Terms

1.1 What these Terms Cover: These Terms contain the terms and conditions on which we supply the Platform (www.piazzasmart.co.uk) to you. These Terms are a living document—we may update them at any time. Check piazzasmart.co.uk/terms-of-service for the current version.

1.2 How to tell us about problems: If you have questions or complaints, please contact us:

  • Company: Piazza Smart Ltd (Registered in England & Wales, No. 12992735)
  • Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, UK
  • Email: info@piazzasmart.com
  • Website: www.piazzasmart.co.uk

Disclaimer: Materials on the Platform are for informational purposes only and are not a substitute for professional medical, financial, or legal advice. Piazza Smart is an independent marketplace operator; Sharetribe provides technology only.

2. Introduction

2.1 Parties: These Terms are between Piazza Smart Ltd ("we", "us") and you ("User"). 2.2 The Platform: We connect Sellers (Providers/Creators) and Buyers (Customers/Collectors). Providers are the sole sellers of record. Piazza Smart is a technology platform only. 2.3 Definition of "You": Refers to the person or entity registered as a Buyer or Seller, or anyone accessing the Platform. 2.4 Authority: If using the Platform on behalf of an organization, you warrant you are authorized to bind that entity to these Terms.

3. Acceptance and Platform Licence

3.1 Acceptance: You accept these Terms by clicking "Agree" or using the Platform. 3.2 Age Limit: You must be at least 18 years old. 3.3 Amendments: We may amend Terms or Fees with written notice. Continued use 30 days after notification constitutes acceptance. 3.4 Licence: We grant you a personal, non-exclusive, revocable licence to use the Platform. 3.5 Prohibited Conduct: You must not:

  • Breach privacy or legal rights.
  • Defame, harass, or abuse others.
  • Use the Platform for unlawful purposes.
  • Interfere with users or tamper with the Platform (viruses, scraping, etc.).
  • Send unsolicited messages.

3.6 AI-Assisted Features Disclosure: Piazza Smart may use AI tools for listing optimization and support routing. These tools do not verify or guarantee accuracy. Human review remains the sole determinant of content approval.

4. Trade Launch

4.1 Readiness: We are preparing the Platform for public launch. 4.2 Delay Waiver: Sellers acknowledge Listings may not be visible until public launch. We are not liable for delays in launching the Platform.

5. Accounts

5.1 Registration: Sellers must register an Account. Buyers may register or checkout as guests. 5.2 Single Account: One Account per role (Buyer/Seller) unless authorized otherwise. 5.3 Eligibility:

  • Buyers: Must reside in the UK.
  • Sellers: Business must be based in the UK (registered with Companies House or principal place of business in UK), licensed where applicable, and experienced in online selling. 5.4 Information Required: Full name, legal address, email, password (individuals); or trading name, company number, registered address, contact details (businesses). Sole traders acknowledge their name/address may be displayed publicly. 5.5 Payment Processor: Sellers must link a Stripe merchant account before accepting orders. Store names must not be offensive or infringe third-party rights. 5.6 Social Login: You may register via Facebook/Google, authorizing us to access basic contact info. 5.9 Security: You are responsible for keeping your password confidential. 5.11 Seller Review: We review Seller applications and may refuse accounts at our discretion if eligibility criteria are not met.

6. Platform Summary

6.1 Role of Piazza Smart: We facilitate connections. Sharetribe provides infrastructure; Stripe processes payments.

  • We do not verify Seller identity or product claims.
  • We do not control pricing or fulfillment.
  • We are not an agent or partner of Sellers.
  • Interactions are at the user's own risk.

6.2 Listings: Sellers must post accurate descriptions including fees, delivery, and duties.

6.3 Pricing: Listing Fees cannot be higher than prices on other platforms.

6.4 Listing Pricing.

6.6 Purchase Requests: A Buyer's request is an offer. We share necessary contact details between parties upon request.

6.7 Confirmation: Sellers are obliged to automatically accept requests or refund the Buyer if unable to fulfill.

6.10 Additional Terms: Sellers must include clear terms (including 14-day right to cancel under UK Consumer Contracts Regulations 2013).

6.11 Verification: We are not obliged to verify identities or goods. We may remove Listings that are abusive, vague, or make unverified claims (e.g., "vintage"). Liability rests with Providers.

7. Promotional Opportunities

Sellers may purchase promotional features (email marketing, homepage placement). Specific terms for promotions prevail over these general Terms in case of conflict.

8. Promotions and Gift Vouchers

8.1 Promo Codes: Apply to Service Fees only. One code per purchase. Non-transferable and expire per stated validity. Fraudulent use leads to cancellation. 8.2 Gift Vouchers: No expiry date. Not redeemable for cash. Cannot be used to buy other vouchers. Unused balance remains as credit. 8.3 Discounts: Platform discounts apply to Service Fees only, not Seller Listing Fees.

9. Communication

9.1 Contact Methods: We may contact you via in-app notifications, email, or SMS. 9.2 Sharing Details: Users should only share contact details after a Purchase Request is made. 9.3 Public Details: Sellers must not advertise contact details publicly on profiles unless authorized. 9.4 Off-Platform Transactions: Circumventing the platform to avoid fees is prohibited.

10. Payments

10.1 Buyer Payment: Listing Fees are charged at the time of Purchase Request. 10.2 Service Fees: We charge a Service Fee + payment processing fees (Stripe). These are deducted before payout to the Seller. Fees are non-refundable even if the Seller refunds the Buyer. 10.3 Payouts: Net amount (Listing Fee minus Fees) is deposited to the Seller's linked Stripe account. Timing depends on Stripe's schedule. 10.8 Security: We do not store credit card details; all data is handled by Stripe.

11. Refunds and Cancellation Policy

11.1 Resolution: Refunds/returns are strictly between Buyer and Seller, governed by the Seller's listed terms and UK Consumer Rights Act 2015. 11.2 Disputes: We facilitate dispute resolution but are not liable for Provider actions. Claims regarding quality or delivery must be resolved with the Provider first.

12. Reviews

12.1 Posting: Buyers may review experiences. First part of email may be displayed publicly. 12.3 Accuracy: Reviews must be true and fair. We may delete untrue or offensive reviews. 12.4 Eligibility: Only users with a documented "Buyer Experience" (transaction or correspondence) within the last 12 months may review. 12.5 Conflicts: Owners, employees, family members, or competitors cannot write reviews. 12.8 Incentives: Incentivized reviews must disclose the incentive.

13. Intellectual Property

13.1 Ownership: All Platform IP belongs to Piazza Smart Ltd. 13.3 Restrictions: No copying, reproducing, or modifying our IP without consent. 13.4 Social Sharing: You may repost our content on social media if you attribute us and do not claim ownership or endorsement.

14. Content you Upload

14.2 Licence: By uploading content, you grant us a worldwide, perpetual, royalty-free licence to use it. 14.3 Responsibility: You warrant you own the content and it does not infringe third-party rights. All content must be in English. 14.4 Moderation: We may edit or remove inappropriate content at our discretion.

15. Warranties

15.1 User Warranties: You warrant that:

  • You comply with all laws.
  • Your listings are not false or misleading.
  • You are qualified to provide the services/goods.
  • You are not our employee (independent contractor status).
  • You are responsible for your own taxes.

15.2 Provider Warranty: By listing, you warrant items are lawful, accurately described, and you will indemnify Piazza Smart for claims arising from your listings.

16. Limitations on Liability

16.3 Non-Excludable Liability: Nothing limits liability for death/personal injury caused by negligence, fraud, or defective products under the Consumer Protection Act 1987. 16.5 Availability: We do not guarantee 100% uptime. Hosted by Sharetribe; disruptions may occur. 16.6 Exclusions: We are not liable for third-party services, unavailability, Buyer/Seller interactions, or user-uploaded content. 16.8 Indemnity: Sellers agree to indemnify Piazza Smart for breaches, tax errors, false info, and transaction disputes. Our aggregate liability is limited to resupplying services or refunding Service Fees paid.

17. Termination

17.1 User Termination: You may terminate by contacting us. 17.2 Platform Termination: We may cancel Terms/Accounts at any time with notice. 17.3 Immediate Termination: For material breach (unremedied within 10 days) or insolvency. 17.4 Low Ratings: Repeated reviews below 3 stars may be considered a material breach. 17.6 Effects: Upon termination, access is removed, and outstanding orders must be settled/refunded within 30 days.

18. Sustainability Guidelines

18.1 Voluntary Scheme: Sellers may self-certify against our Sustainability Guidelines. Piazza Smart makes no representations about these claims; liability rests with the Seller. 18.2 Due Diligence: Buyers agree to conduct their own due diligence on sustainability claims.

19. Seller Insurance

We may request evidence of insurance. It is the Seller's responsibility to determine appropriate coverage.

20. General

20.5 Disputes: Governed by laws of England & Wales. Disputes should attempt mediation before court proceedings. 20.9 Governing Law: Laws of England and Wales. Exclusive jurisdiction of UK courts. 20.13 Relationship: No partnership, joint venture, or employment relationship is created.

Sustainability Guidelines for Piazza Smart Sellers

The Piazza Smart Certificate

Effective from: 10 March 2026

This is a Self-Certification Scheme. Sellers verify their own compliance with the guidelines below to display the Piazza Smart Certificate.

The 5 Certificate Levels

Certificates are awarded based on the percentage of relevant Guidelines met:

| Level 1 | 🟠 Topaz Orange | Meets at least 1 Guideline. |

| Level 2 | 🟡 Zircon Yellow | Meets at least 20% of relevant Guidelines (min 3). |

| Level 3 | 🟢 Sapphire Green | Meets at least 40% of relevant Guidelines (min 6). |

| Level 4 | 💚 Emerald Green | Meets at least 60% of relevant Guidelines (min 9). |

| Level 5 | 💎 Diamond Green | Meets at least 80% of relevant Guidelines (min 12). |

Note: Guidelines are flexible. You can meet 50% of one and 50% of another to count as one full guideline.

The 15 Sustainability Guidelines

1. Solutions for Eco-Conscious Lifestyles

Items must be on the approved list (e.g., bamboo/cork products, vegan items, lab-grown diamonds, liquid soap powder, refillable systems, renewable energy tech, bicycles, EVs, composters, Fair Trade items).

2. Reduced Net Carbon Emissions

Calculate carbon footprint and either:

  • Offset by at least 50%.
  • OR Reduce by at least 20% vs industry standard.
  • Automatic Compliance: Production within 100 miles, or consistent remote work/video conferencing/cloud usage.

3. Pre-Owned and Vintage Items

Items must be second-hand, refurbished, or vintage. Must be of merchantable quality and accurately described.

4. Renewable Energy

Business must be powered by at least 50% renewable energy (solar, wind, hydro, etc.).

5. Recycled Raw Materials or Equipment

  • Items made of at least 50% recycled materials/scrap.
  • OR 50% of business equipment (computers, furniture) is pre-owned/refurbished.

6. Reduced Raw Materials or Equipment

  • Items made with 20% less raw materials than industry standard.
  • OR Equipment usage reduced by 20% or equipment is >7 years old.

7. Efficient Production Management

Items must be made-to-order, in small batches, or just-in-time to avoid waste.

8. Enhanced Energy Efficiency

Improve business energy efficiency by 20% vs standard.

  • Automatic Compliance: Hand-made products requiring minimal/no electricity.

9. Enhanced Water Efficiency

Improve water efficiency by 20% vs standard (e.g., recycling systems, leak reduction).

10. Reduced Waste, Pollutants or Toxic Chemicals

Reduce one type of waste (solid, wastewater, hazardous) by 20% vs standard.

  • Automatic Compliance: Participation in external cleanup programs.
  • Avoid toxic chemicals (BPA, PFAS, heavy metals).

11. Use of Eco-Conscious Packaging

  • Packaging made of 90% recycled/eco-materials.
  • OR Packaging material reduced by 30% vs standard.

12. Extended Product Life

Offer incentives to extend life (repair service, warranty, trade-in, buyback) OR sell on a rental/sharing basis.

13. Plant-Based Materials

Plant materials must be from organic or integrated farming and palm-oil free. Wood/paper from well-managed forests.

14. Animal-Based Materials

Animal materials must be from organic or integrated farming, cruelty-free, and use antibiotics sparingly. No factory farming.

15. Supply Chain Compliance

At least one supplier must comply with any one of Guidelines 2, 4, 5, 6, 7, 8, 9, 10, 11, or 12.

Compliance Note: Claims must comply with the UK Green Claims Code. You cannot claim credit for practices already required by law. Failure to comply is a material breach of Terms.

Restricted and Excluded Items Policy

Effective from: 10 March 2026

Piazza Smart reserves the right to reject or remove any listing at our absolute discretion to ensure safety and compliance.

General Restrictions

You must NOT list:

  • Items you do not have the right to sell (no ownership/resale rights).
  • Illegal goods or services, or stolen goods.
  • Items facilitating illegal activities.
  • Unsafe items posing risk to humans, animals, or the environment.
  • Items you are not qualified to supply.
  • Defective or non-merchantable goods.
  • Counterfeit or pirated products.
  • Regulated products without written consent.
  • Weapons, knives, sharp objects (unless licensed/compliant with UK law).
  • Unhygienic second-hand goods.
  • Hazardous substances (poisons, ammo, explosives).
  • Real estate.
  • Unlicensed antiques or items requiring hallmarking/certification.
  • Items with vague/misleading descriptions (e.g., unsubstantiated "vintage" or "sustainable" claims).

Regulated Products

Alcohol, tobacco, pharmaceuticals, financial services, and NFTs require written approval and valid UK licenses. Contact info@piazzasmart.com.

Age-Restricted Items

Listings for age-restricted goods (e.g., video games) must clearly state age limits and have mechanisms to verify buyer age.

International Transactions

Sellers are responsible for complying with all import/export laws of the origin and destination countries.

Complaints

Report violations to info@piazzasmart.com. Decisions on removal are final.

We may update these terms. Continued use means acceptance.  

Questions? Contact info@piazzasmart.com
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© 2026 Piazza Smart. All rights reserved.